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Home » About Us » Team

Teamwork from start to finish

At Factory Direct, it’s our team that makes the difference. Professional, reliable, hard-working and expert at what we do, and proud of how we do it. We are driven by simple ideals of old-fashioned service, honest advice and excellent workmanship for exceptional prices. And we pride ourselves on delivering these ideals throughout every step of the process.

With more than 20 years of experience transforming the look and feel of homes and workplaces, our expert team can help you make great design choices and suggest products that will be both beautiful and functional for your needs. And when it comes time to install them, we pride ourselves on our outstanding workmanship.

But don’t take our word for it, here’s what our customers have had to say recently:

“The installation guys have done a fantastic job and I would like to say a big thank you and well done.”
“Every staff member was polite and helpful and acted in a very professional manner. Every step of the way I was expecting someone to fail me but I can say I would highly recommend your company to anyone.”
“Hard to find such a reliable company – well done everyone, I am very happy with the blinds and job.”
“Absolutely love my new shutters, thank you all for your professionalism from the quote to the end product.”
“Certainly in the top 5% of ‘tradies’ we have ever had carry out work at home.”
“Thanks to all that have been involved with the sale and installation of the blinds. Could not have been a better experience.”

That’s our team

100% committed to you, professional, reliable, hardworking and expert at what they do. More than 20 years of experience has helped us work out how to hire the best people for the jobs and for our customer-first approach to business.

We’d be delighted to help you. Please call us today for free advice, or to book a free measure and quote. Our mobile showroom can come to you.
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Professional
& Reliable

Your complete
satisfaction is our aim.

Exceptional
Prices

On price for service,
we’re unmatched.

Outstanding
Workmanship

We pride ourselves on
expert installation.
Mobile Service

Experienced
Team

Transforming homes for
over 20 years.

What our happy customers are saying. See more five star reviews

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Penney
2025-02-20 via Google
Fantastic purchase from FD - Brett the salesman for my purchase of both roller double & single blinds, they look the best and great value!!! The colour blends in with the wall colour, and the linear lines look smart in my new townhouse. I am now getting more quotes for security door's.
Jess Greenaway
2025-02-17 via Google
We had Cam West measure and Isaac install. They were both lovely, professional and efficient. Cam made some great recommendations on what would suit our home the best and we’re SO happy with how it turned out. We’ll definitely be passing their details on to family and friends!
Merryl Lewis
2025-01-20 via Google
So efficient. Said it would be 6 weeks for delivery and it was only 1 week. Installer was excellent and a really happy with the blind. Many thanks for your prompt service. I will recommend your services to anyone.
Trish Jones
2025-01-16 via Google
My shutters were installed yesterday by Dan, what a great job. They make my home fresh and bright and seem to make the rooms appear larger. Could not recommend the whole process more highly. Great company to deal with, from every staff member I interacted with 👏🏻
Kathy Tighe
2024-12-28 via Google
I am delighted with my new internal blinds fitted yesterday. The entire process from the initial consultation with Wendy through to installation by Luke was absolutely seamless with FD going above and beyond in my opinion, arranging the install on a Sunday during the Christmas period!
Lana Caves
2024-11-22 via Google
A pleasure to deal with from start to finish. Cameron was professional, knowledgable and friendly on both occasions he visited our home to measure and quote. Pricing was great and installation by Daniel was fast and precise. We are very happy with our new shutters and blinds, and highly recommend Factory Direct Shutters, Awnings & Blinds.
John McDonald
2024-10-08 via Google
From initial request for quote to the measure, final quote, and then the install, each and every person we dealt with were friendly, professional and easy to deal with. Very happy with the product (plantation shutters) which have really added to our recent renovation and at a great price too!
Liz Browning
2024-08-28 via Google
We are SUPER happy with the white shutters in our bathroom and bedroom and the extreior pull-down outdoor blinds on our deck. We are all set for summer now! Wendy Simpson is so understanding and her attention to detail is second to none. Luke Taurere did an incredible job with the intallation. Thank you Factory Direct - you have made us very happy.
Tricia Pegg
2024-04-23 via Google
Richard did a fantastic job installing my new shutters. He was on time, communicated well, cleaned up after himself and even took my old curtain tracks down for me. Love love love my new shutters 😍